Crash Replacement - Terms and Conditions

1. Introduction

This Crash Replacement Program (the ‘Service’) is operated by Unit 1 Gear, Inc., its subsidiaries, assigns, directors, members, agents, attorneys, staff and/or authorized partners (collectively, ‘UNIT 1’) Please read these terms and conditions (the Terms) carefully. By accessing and using this Service, you indicate your acceptance of these Terms.

If you do not accept these Terms please do not access and/or use this Service.

We may update these Terms at any time. Please review the Terms regularly to ensure you are aware of any changes. Your continued access to and/or use of this Service after changes have been made to the Terms indicates your agreement to be legally bound by the updated and/or amended Terms.

2. Tiers

2.1. Standard Coverage

Cost: free, included with every helmet purchased directly from UNIT 1 or an authorized Reseller

Duration: 12 months

Crash Replacement Discount: 30% off

2.2. Premium Coverage

Cost: one-time fee dependent on helmet model,

Duration: 36 months*

Crash Replacement Discount: 70% off

2.3. Unlimited Coverage

Cost: one-time fee dependent on helmet model

Duration: 36 months*

Replacement Helmet: 100% off (free)

3. Eligibility

The Standard Coverage is automatically included with every helmet purchased directly from UNIT 1 or an authorized Reseller. The Premium and Unlimited Coverages are optional upgrades eligible only for customers purchasing directly from UNIT 1. These upgrades can be selected at the moment of purchase and up to 10 days after the purchase.

4. Scope

The Crash Replacement Program applies exclusively to: FARO Urban Smart Helmet, AURA Urban Smart Helmet, NEON Urban Smart helmet, NEON Junior Smart Helmet and SPARKY Junior Smart Helmet. Accessories such as Remotes, visors, or Smart Lights are not included.

5. Conditions for Validity

For a crash to be valid under the Crash Replacement Program the following conditions must be met:

  1. Customer must have a valid, active Coverage (Standard, Premium or Unlimited).
  2. Customer must document the crashed unit following guidelines set forth by UNIT 1
  3. Customer must have an Order Number or Receipt for the crashed helmet. SKU in the order must match the damaged unit being claimed.
  4. Crash must register on the Crash Alert feature in the helmet and the Customer’s App.

6. Mechanics

To claim a replacement, customer must:

  1. Provide the original receipt or order number to UNIT 1
  2. Document the damaged helmet extensively, as per the below Guidelines for review
  3. If requested, ship the helmet back to UNIT 1 for verification, at their cost.

7. Documentation Guidelines

In order to document the damaged unit for a valid claim under this Program, customer must provide UNIT 1 with:

  1. 1 (one) high-resolution video showing the damaged helmet in detail, including legible internal labelling.
  2. 6(six) high-resolution photos showing the damaged helmet from top, left, right, bottom, front and rear.
  3. 1 (one) high-resolution photo showing the helmet’s internal labelling

8. Non-Refundable

The Crash Replacement Program is non-refundable unless UNIT 1 cannot provide a replacement helmet within 40 days of a valid claim being made by the customer.

9. Availability

UNIT 1 cannot guarantee availability of the original helmet color or style. Replacement options are subject to stock availability at the moment the claim is made. In any case, UNIT 1 has the discretion to provide the customer with a similar or superior helmet to the damaged unit.

10. Liability

By using this service you acknowledge helmets have a limited lifespan and must be replaced after 36 months even if the helmet shows no visible signs of damage and hasn’t been involved in a crash. You further acknowledge a helmet past its 36 month lifespan is no longer usable and may not protect you from impacts as intended.

By using this service you also acknowledge that a helmet may be damaged during a crash since it is the intended function of the helmet and that this does not entail a valid reason for a warranty claim.

By using this service, you, along with your heirs, executors, administrators and/or assigns waive any and all claims or causes of action of any kind arising out of your participation in the Service and/or the use of UNIT 1’s Products; and release and forever discharge UNIT 1 from any physical or psychological injury that you may suffer as a direct result of your participation in the Service and/or the use of UNIT 1’s products. You further agree to indemnify, defend, and hold harmless UNIT 1 against any and all claims, suits or actions of any kind whatsoever for liability, damages, or otherwise brought by you or anyone on your behalf, including attorney's fees and any related costs.

*3 years / 36 months is the widely accepted industry standard for the lifespan of a cycling helmet. Even if no crashes are sustained during that period or if the helmet doesn’t show visible signs of damage, the impact absorbing capabilities of the helmet may be diminished, which is why cycling helmets need to be discarded and replaced after 36 months.